Category Archives: Community Charters

Irish Credit Unions: Top O’ The Mind

I recently had the great pleasure of traveling to Dublin, Ireland to meet with representatives from the Irish League of Credit Unions.  This trip was the first in what I hope will be a series of international jaunts to nations … Continue reading

Posted in Building Relationships, Business Development, Change, Community Charters, Credit Unions, Digital Marketing, Global Network, Innovation, Leadership, Lending, Loans, Marketing, Performance, Strategic Planning, Training | 1 Comment

Is Marketing An Experiment?

Hello everyone!  Back from vacation means back to the blogging! Recently, a good friend and colleague of mine was let go by his credit union. No names will be shared to protect him (the innocent and insanely talented) as well … Continue reading

Posted in Budgets, Business Development, Community Charters, Credit Unions, Innovation, Leadership, Management, Marketing, Performance | 9 Comments

Size Does Matter

Last week I had the extraordinary privilege of being the keynote presenter at a Small Credit Union CEO Boot Camp in Columbus, Ohio.  It was a joint venture sponsored by the Ohio Credit Union League and NCUA’s Office of Small … Continue reading

Posted in Building Relationships, Business Development, Community Charters, Credit Unions, Leadership, Marketing, Strategic Planning | Leave a comment

Credit Unions: Are You Playing Games?

One of my favorite business books is called “Customer Satisfaction Is Worthless.Customer Loyalty Is Priceless,” by Jeffrey Gitomer.  While I am personally thrilled that Gitomer wrote an entire book on this premise, I think he could have just wrote that … Continue reading

Posted in Building Relationships, Business Development, Community Charters, Credit Unions, Cross-Selling, Gen X, Gen Y, Marketing, Networking, Performance, Strategic Planning, Training | 2 Comments

Why Wouldn’t You….

Interesting question. I was speaking with one of the participants from the Credit Union Business Development Academy yesterday when this topic came up.  I started thinking that credit unions may want to consider building marketing/awareness/membership campaigns around that very question … Continue reading

Posted in Building Relationships, Business Development, Community Charters, Credit Unions, Cross-Selling, Lending, Loans, Management, Marketing | 1 Comment

Credit Unions: What Are You Tired Of?

There are some great things happening throughout the credit union industry.  Overall membership, market share, and loan volume are up, losses are down, and it seems as if the economy is returning to some semblance of normalcy – albeit very … Continue reading

Posted in Building Relationships, Business Development, Change, Community Charters, Credit Unions, Cross-Selling, Leadership, Lending, Loans, Management, Marketing, Networking, Performance, Strategic Planning, Training | Leave a comment

Business Development Must Go “Beyond the Handshake”

This blog has featured several dozen posts that deal with the growing discipline of credit union business development.  As these posts seem to get the most attention, click-thrus, shares, etc., I thought that another business development post around the Holidays … Continue reading

Posted in Building Relationships, Business Development, Community Charters, Credit Unions, Management, Marketing | 7 Comments