Tag Archives: Customer Service

Stop Asking These 3 Questions In Job Interviews!

Many times, potential A-list employees (you know, the ones you need) will often walk out of an interview not wondering whether or not they did well; rather, they’ll be thinking of a respectful way to decline your offer if and when it comes. Continue reading

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Can You Handle The Truth?

Sometimes the truth makes us uncomfortable. If that discomfort results in taking action to address the reality, that’s not such a terrible thing, is it? Continue reading

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This Choice Is Costing You THOUSANDS!!

In business as in life, there are ups and downs. Nobody is immune to this. The difference between successful outcomes and unreached potential (either personal or for your organization) can be measured using a lot of different variables. However, there is one that is the best indicator of potential success or abject failure.
Let’s call it The Laziness Influence. Continue reading

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The Choices LEADERS Make: 3 Ways To Stay Above The Small Stuff

Leaders make all kinds of choices. They make decisions every day, some more critical than others. The best leaders don’t spend much time making decisions about nonsense. They make choices related to strategy, direction, and focus. Continue reading

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You’re Not As Busy As You Think You Are: 4 Steps To Becoming Less Busy

So you’re busy. Join the club. It seems that everyone is busy all the time. Granted, there are times when it can get overwhelming. That’s the nature of business. That being said, you’re probably not as “busy” as you think you are. Continue reading

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A Lesson in Poise & Professionalism…..PART 2

FINALLY, it’s your turn at the ticket counter. You disconnect your call with the airline (you’ve been holding for almost an hour anyway.) You are amazed that the gate agent greets you with not only a smile but also with her deepest apologies for this inconvenience. She wants to have a conversation with you. Really? After being yelled at, hissed at, cursed at and insulted for the past almost 3 hours, this lady still wants to know how you’re feeling and how she can help you? Continue reading

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A Lesson in Poise & Professionalism…..PART 1

The Captain comes back on and renders the bad news. The flight has been cancelled. You walk up the jet bridge and emerge back onto the gate area and see that a line about 200 people deep has already formed. You hug your wife and ask her to have a seat with the kids and proceed to the back of the line. It’s going to be a long wait. People are angry. They’re frustrated. Some are obnoxious and downright rude. But you take it all in stride (to the best of your ability, of course.)

It’s been 15 minutes and the line hasn’t moved an inch…… Continue reading

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