Category Archives: Credit Unions
Last week, I provided a list of things that a person should be doing in order to truly L.E.A.D. Here is Part 2 using the same acronym (L.E.A.D.) Continue reading
There are a few things that one must do in order to truly L.E.A.D. Ironically enough, the word LEAD is a great acronym for those things. So let’s go through L.E.A.D.
Service is one of the cornerstones of an organization’s success. If your service levels stink, you’re not going to grow. Here are 3 ways to improve your company’s service levels. Continue reading
Organizations need 3 things to survive: new business, repeat business, and referral business. In today’s post, we’re going to discuss repeat business. How do you get consumers to come back to you after that first purchase? The secret lies in what is necessary to build relationships with people. Continue reading
Organizations should always expect turnover – that’s business. The problem is that some organizations do some things so badly that the turnover involves their best and brightest employees. Here are 5 reasons why the best employees leave organizations. Continue reading
An organization’s culture is an extension of its Value Proposition. If the Value Proposition is the answer to the question, “why should anyone do business with you, ever?” then culture is the methodology that is used to come up with that answer. Continue reading
The most effective leaders aren’t afraid to make decisions. They don’t keep people in the dark regarding their decision-making process. They are transparent and forthright. Most of all, they don’t ignore the people who are expecting them to make decisions. Continue reading
“We change people’s lives.” Talk about a great WIIFM (What’s In It For Me?) response! Wouldn’t we all love it if every person, product, or service had the actual ability to change people’s lives? Continue reading
What’s In It For Me?
Organizations that enjoy the most success do an outstanding job of answering that question for consumers. The answer to that question is known as the organization’s value proposition. Put another way, the question could be “Why should I ever do business with you?” The delivery of the answer is critical. How it’s communicated is vital. Here are 3 irrefutable laws of communicating VALUE: Continue reading