Category Archives: Lending
3 Ways To Improve Service
Service is one of the cornerstones of an organization’s success. If your service levels stink, you’re not going to grow. Here are 3 ways to improve your company’s service levels. Continue reading
Posted in Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Customer Service, Decisions, Employee Development, Experiences, Gen X, Gen Y, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Performance, Productivity, Service, Strategic Planning, Training, Value, WIFM, WIIFM
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3 Ways To Build Relationships With Consumers (ONBOARDING)
Organizations need 3 things to survive: new business, repeat business, and referral business. In today’s post, we’re going to discuss repeat business. How do you get consumers to come back to you after that first purchase? The secret lies in what is necessary to build relationships with people. Continue reading
Posted in Accountability, Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Digital Marketing, Experiences, Gen X, Gen Y, Global Network, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Networking, Performance, Productivity, Strategic Planning, Training, Trust, Value, WIFM, WIIFM
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What’s YOUR Answer?
“We change people’s lives.” Talk about a great WIIFM (What’s In It For Me?) response! Wouldn’t we all love it if every person, product, or service had the actual ability to change people’s lives? Continue reading
Posted in Accountability, Branding, Building Relationships, Business Development, Business Process Improvement, Change, Collaboration, Credit Unions, Cross-Selling, Decisions, Digital Marketing, Experiences, Gen X, Gen Y, Innovation, Leadership, Leadership Development, Lending, Management, Marketing, Millennial, Motivation, Networking, Performance, Productivity, Training, Value, WIFM, WIIFM
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What If ABSURD! Was a Good Thing?
Being good at your business isn’t enough. There, I’ve said it. In order to compete, you need to go way way way beyond good. You need to go way way way beyond great. You need to go way way way … Continue reading
Posted in Building Relationships, Business Development, Change, Conflict, Credit Unions, Cross-Selling, Decisions, Digital Marketing, Employees, Gen X, Gen Y, Human Resources, Innovation, Leadership, Lending, Management, Marketing, Networking, Performance, Productivity, Strategic Planning, Succession Planning, Training
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Sneak Preview of My New Book
Hello everyone! In this post, I wanted to give you a sneak preview of my new book that is due out a little later this year. What follows is the Introduction section. I hope you enjoy it and will be … Continue reading
Irish Credit Unions: Top O’ The Mind
I recently had the great pleasure of traveling to Dublin, Ireland to meet with representatives from the Irish League of Credit Unions. This trip was the first in what I hope will be a series of international jaunts to nations … Continue reading
Why Wouldn’t You….
Interesting question. I was speaking with one of the participants from the Credit Union Business Development Academy yesterday when this topic came up. I started thinking that credit unions may want to consider building marketing/awareness/membership campaigns around that very question … Continue reading
Credit Unions: What Are You Tired Of?
There are some great things happening throughout the credit union industry. Overall membership, market share, and loan volume are up, losses are down, and it seems as if the economy is returning to some semblance of normalcy – albeit very … Continue reading
Top 4 Trends for Credit Unions in 2013
Happy New Year! Now that the hustle and bustle of the holidays is behind us, it’s time to focus on the upcoming year and what is in store for credit unions. There can be no doubt that 2013 can and … Continue reading
What Are Your Credit Union’s Priorities?
**Originally posted on CU Insight – 11/30/12. It’s inevitable – at some point in the next few weeks your credit union’s management team will be deciding what the top priorities will be in 2013. Many credit unions have already identified … Continue reading
Your Full Potential 