Category Archives: Lending

3 Ways To Improve Service

Service is one of the cornerstones of an organization’s success. If your service levels stink, you’re not going to grow. Here are 3 ways to improve your company’s service levels. Continue reading

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Posted in Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Customer Service, Decisions, Employee Development, Experiences, Gen X, Gen Y, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Performance, Productivity, Service, Strategic Planning, Training, Value, WIFM, WIIFM | Leave a comment

3 Ways To Build Relationships With Consumers (ONBOARDING)

Organizations need 3 things to survive: new business, repeat business, and referral business. In today’s post, we’re going to discuss repeat business. How do you get consumers to come back to you after that first purchase? The secret lies in what is necessary to build relationships with people. Continue reading

Posted in Accountability, Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Digital Marketing, Experiences, Gen X, Gen Y, Global Network, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Networking, Performance, Productivity, Strategic Planning, Training, Trust, Value, WIFM, WIIFM | Leave a comment

What’s YOUR Answer?

“We change people’s lives.” Talk about a great WIIFM (What’s In It For Me?) response! Wouldn’t we all love it if every person, product, or service had the actual ability to change people’s lives? Continue reading

Posted in Accountability, Branding, Building Relationships, Business Development, Business Process Improvement, Change, Collaboration, Credit Unions, Cross-Selling, Decisions, Digital Marketing, Experiences, Gen X, Gen Y, Innovation, Leadership, Leadership Development, Lending, Management, Marketing, Millennial, Motivation, Networking, Performance, Productivity, Training, Value, WIFM, WIIFM | Leave a comment

What If ABSURD! Was a Good Thing?

Being good at your business isn’t enough. There, I’ve said it. In order to compete, you need to go way way way beyond good. You need to go way way way beyond great. You need to go way way way … Continue reading

Posted in Building Relationships, Business Development, Change, Conflict, Credit Unions, Cross-Selling, Decisions, Digital Marketing, Employees, Gen X, Gen Y, Human Resources, Innovation, Leadership, Lending, Management, Marketing, Networking, Performance, Productivity, Strategic Planning, Succession Planning, Training | Leave a comment

Sneak Preview of My New Book

Hello everyone!  In this post, I wanted to give you a sneak preview of my new book that is due out a little later this year. What follows is the Introduction  section.  I hope you enjoy it and will be … Continue reading

Posted in Building Relationships, Business Development, Change, Collaboration, Conflict, Decisions, Employees, Gen X, Gen Y, Human Resources, Innovation, Leadership, Lending, Loans, Management, Marketing, Networking, Performance, Strategic Planning, Succession Planning, Training | Leave a comment

Irish Credit Unions: Top O’ The Mind

I recently had the great pleasure of traveling to Dublin, Ireland to meet with representatives from the Irish League of Credit Unions.  This trip was the first in what I hope will be a series of international jaunts to nations … Continue reading

Posted in Building Relationships, Business Development, Change, Community Charters, Credit Unions, Digital Marketing, Global Network, Innovation, Leadership, Lending, Loans, Marketing, Performance, Strategic Planning, Training | 1 Comment

Why Wouldn’t You….

Interesting question. I was speaking with one of the participants from the Credit Union Business Development Academy yesterday when this topic came up.  I started thinking that credit unions may want to consider building marketing/awareness/membership campaigns around that very question … Continue reading

Posted in Building Relationships, Business Development, Community Charters, Credit Unions, Cross-Selling, Lending, Loans, Management, Marketing | 1 Comment