Category Archives: Loans
3 Ways To Improve Service
Service is one of the cornerstones of an organization’s success. If your service levels stink, you’re not going to grow. Here are 3 ways to improve your company’s service levels. Continue reading
Posted in Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Customer Service, Decisions, Employee Development, Experiences, Gen X, Gen Y, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Performance, Productivity, Service, Strategic Planning, Training, Value, WIFM, WIIFM
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3 Ways To Build Relationships With Consumers (ONBOARDING)
Organizations need 3 things to survive: new business, repeat business, and referral business. In today’s post, we’re going to discuss repeat business. How do you get consumers to come back to you after that first purchase? The secret lies in what is necessary to build relationships with people. Continue reading
Posted in Accountability, Branding, Building Relationships, Business Development, Business Process Improvement, Change, Coaching, Collaboration, Credit Unions, Cross-Selling, Culture, Digital Marketing, Experiences, Gen X, Gen Y, Global Network, Human Resources, Innovation, Inspiration, Leadership, Leadership Development, Lending, Loans, Management, Marketing, Millennial, Motivation, Networking, Performance, Productivity, Strategic Planning, Training, Trust, Value, WIFM, WIIFM
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4 Surefire Ways to SUCK at Goal-Setting
You’re probably sick of hearing about how to do this properly. I don’t blame you. I’m tired of it too. So for this post, we’re going to talk about how to SUCK at setting goals. Continue reading
Posted in Accountability, Building Relationships, Business Development, Change, Collaboration, Conflict, Credit Unions, Cross-Selling, Decisions, Digital Marketing, Employees, Gen X, Gen Y, Global Network, Goal-setting, goals, Human Resources, Innovation, Inspiration, Leadership, Loans, Management, Marketing, Motivation, Networking, Performance, Productivity, Strategic Planning, Succession Planning, Training
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Sneak Preview of My New Book
Hello everyone! In this post, I wanted to give you a sneak preview of my new book that is due out a little later this year. What follows is the Introduction section. I hope you enjoy it and will be … Continue reading
Irish Credit Unions: Top O’ The Mind
I recently had the great pleasure of traveling to Dublin, Ireland to meet with representatives from the Irish League of Credit Unions. This trip was the first in what I hope will be a series of international jaunts to nations … Continue reading
Relationship-Marketing Through Bundles – Introducing a Tool to Help Credit Unions
A few weeks back, I wrote a couple of posts that focused on the importance of getting your credit union’s members to make your CU their Primary Financial Institution (PFI.) Of course, in order to do that, they have to … Continue reading
7 Things That I am REALLY Getting Tired of Hearing…..
No intro to this post – I’m just going to jump right in…. – “That won’t resonate with our credit union’s members” – how can you possibly know that without trying it first? I hear this all the time about … Continue reading
3 Reasons For Credit Unions to Acquire More Checking Accounts
Originally Posted on CU Insight 3/15/13 I know what you may be thinking after reading that title. We don’t need deposits right now, we need loans!” I get it. I agree with that sentiment. Credit unions need loans – no … Continue reading
It Starts With Checking….
Many credit unions are hoping that their members will use more of their products and services. Quite a few have implemented cross-selling programs, offered discounted loan rates, and have tried other methods to help increase the all-important “services per member … Continue reading
Why Wouldn’t You….
Interesting question. I was speaking with one of the participants from the Credit Union Business Development Academy yesterday when this topic came up. I started thinking that credit unions may want to consider building marketing/awareness/membership campaigns around that very question … Continue reading
Your Full Potential 